Last updated: [15th May 2023]
Thank you for shopping at Wristbands Kenya. We are committed to providing you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a refund and returns policy outlined below.
1. Returns
The standard return period for Wristbands Kenya is 7 days. This means if you’re not satisfied with your purchase for any reason, you are entitled to return the item within 7 days of the purchase date. Keep in mind, the item should be in its original condition, unused, and with the original packaging and receipt for a hassle-free return process.
2. Return Process
2.1 Contact Us: To initiate a return, please contact our customer support team within the eligible return period. You can reach us via email at ulizamallke@gmail.com or by phone at +24727041162. Please provide your order details and the reason for the return.
2.2 Return Authorization: Once we receive your return request, our team will assess its eligibility and provide you with further instructions. We may require supporting documentation or photographs to validate the reason for the return.
2.3 Return Shipment: If your return is approved, we will provide you with a return shipping address. Please ensure that the returned items are securely packaged to prevent any damage during transit. You will be responsible for the return shipping costs of KES 400 that includes restocking fee
2.4 Refund or Exchange: Upon receiving the returned items and verifying their condition, we will process your refund or exchange. Refunds will be issued to the original payment method either cash or bank transfer, and exchanges will be shipped out promptly.
3. Non-Returnable Items
Certain items are not eligible for returns, including custom-printed wristbands that have been personalized according to your specifications. Additionally, any items that show signs of use, damage, or alteration may not be accepted for return.
4. Refund Processing Time
Refunds will be processed within 3 working days from the date we receive the returned items. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
5. Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at:
Email: wristbandske@gmail.com Phone : 0710870 948 ( Bernard )
Address: Wristbands Kenya, Imenti House Shop 35, 1st floor, Nairobi, Kenya
We are here to assist you and ensure your satisfaction with your purchase from Wristbands Kenya.
By placing an order with us, you acknowledge and agree to comply with our refund and returns policy outlined above.
Note: This refund and returns policy applies to purchases made directly from Wristbands Kenya. If you purchased our products through a third-party retailer, please refer to their respective refund and returns policy.
